Aunty Virus 21st February 2010
Steve via email asks:
Dear Aunty, I think I may have all your pages from the RTN as I cut them out & save them. I have been waiting to see if someone may have a similar problem as mine but alas I have to email you I hope you can help solve my problem. With my Nero CD Burning program, when I go into the help tab all the data comes through in Spanish, all the other parts are in English. I have tried various things but still no results, hope you can help. Keep up the good work.
Aunty Says:
Hi Steve. I can only think that Nero is assuming you are in Spain and has either downloaded the Spanish version of the help files or is connecting you to the Spanish area of the Nero server to access the help files. You can easily download the full help files and documentation from here; www.nero.com/enu/manuals-helpfiles.html which should sort the problem out.
Katherine via email asks:
Hi Aunty, I saw your excellent article in the paper while in Moraira for a holiday and hope you can help me with my problem. I am running windows XP and for the last few months, when my laptop is starting up, a box pops up headed “CLI.EXE Application Error” When I click as instructed, the box disappears but I have no idea why it is appearing in the first place. Please can you explain what it refers to and how I can stop it occurring?
Aunty Says:
This has something to do with the ATI catalyst control center and is associated with your graphics software/drivers. It is a process that you can live without but the message will continue to popup until you get to the root cause. The most likely problem is caused by something called the “Microsoft .NET framework” (pronounced dot net) which is either missing or out of date. You should first try and fix the problem by downloading the latest version of .NET for XP from the Microsoft website. If this fails then you may have a more serious problem. To temporarily get rid of the CLI error you can use msconfig to switch off the relevant ATI programs under startup, but only ever attempt this if you know and understand msconfig. Let me know how you get on.
Philip from Benijofar asks:
Hi Aunty, I have tried to load Malwarebytes from enetcomputers.net, and it comes up saying this is suspect software and not safe to download, any clues?
Aunty Says:
This is most probably your computer warning you that the program you are about to download is an executable file (.exe) and could be harmful. As long as you know and trust the source of the download then it is OK to allow the download. If you are unsure of any website then do not download from it. Note that Malwarebytes is free as long as you don’t select the real-time protection or scheduler. It is perfectly usable without these and I think they charge around €20 for the full version.
Norwyn via email asks:
Hi Aunty. I am having a problem of late with my Google Gmail emails being very slow to open, view and scroll through. My Norton 360, Spybot and Superantispyware don’t detect any problems. Hope you can help.
Aunty Says:
Is it only your email Norwyn? The only thing I can think of is possibly Norton is scanning your emails and using up a lot of your system and internet resources. Try opening a few web pages and maybe a couple of Word documents to see if they behave properly. You can temporarily switch off any real-time scanners by right clicking on the small icon in the bottom left corner to see if they have an adverse effect. Keep me posted.
Peter via email asks:
Dear Aunty, I hope you can help me. For some weeks now, if I receive an email with an attachment I can click on it and it opens a small screen showing the size and the down load speed. On completion it goes to the next screen saying setting up. This is about 1/2 second long and as you wait for the attachment to open, nothing happens as if you had nor tried to open any thing. This happened some weeks ago so we restored the computer back to a earlier date and all was OK only to return 2 or 3 days later.
Aunty Says:
Before you try anything you will need to scan your computer with an updated version of AVG9, Malwarebytes and SuperAntiSpyware, just to be sure this isn’t the result of a virus. I need to know what type of attachment you are downloading so if you could forward me one of the emails I will have a closer look. You may find that you have actually downloaded the attachment and it is sitting in a folder waiting for you to tell Windows what to do with it. You should have an option just before you download it to choose a folder where to store it. If you look in this folder you may find the file.
Graham from Villajoyosa asks:
Dear Aunty, I don’t have a landline and I am looking for a wireless internet provider, I have tried Telitec but they don’t reach this far. A company called Comenersol in Novelda said “yes no problem we’ll ring you when we’re coming”. A week passed and I rang to ask what was happening “we’ll ring you” was the only response I could get, no explanation and it’s now been 2½ weeks and still nothing, at this time of year nobody is that busy. Can you recommend any other companies please?
Aunty Says:
Hi Graham. I don’t know of any wireless provider your way I’m afraid, but I know Jazztel were advertising in that region a few months back so it may be worth popping on their website. If any of you out there know of a reliable ADSL provider in or around Villajoyosa then let me know and I will forward the suggestion to Graham.
Saeed via email asks:
Dear Aunty, first, I would like to thank you for the advice on previous question regarding Security Software. I now have another question that I hope you might be able to help me with. I have had a Telefonica fixed phone line plus ADSL since Dec.2008. However as I am NOT a very heavy Internet user, maybe about 1/3 hours a day, is there a "pay as you go" ADSL provider in Spain? I have already eliminated the Mobile ADSL as the signal in my area (Formentera del Segura ) is NOT good. I would be grateful for any advice on this subject.
Aunty Says:
I don’t think the pay-as-you go option exists with any of the fixed ADSL packages Saeed but if you are looking to cut costs and aren’t a heavy downloader then one of the 1MB packages may suit you a lot more. Have a browse through the RTN and give Europa a call on 902050999, mention me and you will get looked after.
Dear Aunty, I think I may have all your pages from the RTN as I cut them out & save them. I have been waiting to see if someone may have a similar problem as mine but alas I have to email you I hope you can help solve my problem. With my Nero CD Burning program, when I go into the help tab all the data comes through in Spanish, all the other parts are in English. I have tried various things but still no results, hope you can help. Keep up the good work.
Aunty Says:
Hi Steve. I can only think that Nero is assuming you are in Spain and has either downloaded the Spanish version of the help files or is connecting you to the Spanish area of the Nero server to access the help files. You can easily download the full help files and documentation from here; www.nero.com/enu/manuals-helpfiles.html which should sort the problem out.
Katherine via email asks:
Hi Aunty, I saw your excellent article in the paper while in Moraira for a holiday and hope you can help me with my problem. I am running windows XP and for the last few months, when my laptop is starting up, a box pops up headed “CLI.EXE Application Error” When I click as instructed, the box disappears but I have no idea why it is appearing in the first place. Please can you explain what it refers to and how I can stop it occurring?
Aunty Says:
This has something to do with the ATI catalyst control center and is associated with your graphics software/drivers. It is a process that you can live without but the message will continue to popup until you get to the root cause. The most likely problem is caused by something called the “Microsoft .NET framework” (pronounced dot net) which is either missing or out of date. You should first try and fix the problem by downloading the latest version of .NET for XP from the Microsoft website. If this fails then you may have a more serious problem. To temporarily get rid of the CLI error you can use msconfig to switch off the relevant ATI programs under startup, but only ever attempt this if you know and understand msconfig. Let me know how you get on.
Philip from Benijofar asks:
Hi Aunty, I have tried to load Malwarebytes from enetcomputers.net, and it comes up saying this is suspect software and not safe to download, any clues?
Aunty Says:
This is most probably your computer warning you that the program you are about to download is an executable file (.exe) and could be harmful. As long as you know and trust the source of the download then it is OK to allow the download. If you are unsure of any website then do not download from it. Note that Malwarebytes is free as long as you don’t select the real-time protection or scheduler. It is perfectly usable without these and I think they charge around €20 for the full version.
Norwyn via email asks:
Hi Aunty. I am having a problem of late with my Google Gmail emails being very slow to open, view and scroll through. My Norton 360, Spybot and Superantispyware don’t detect any problems. Hope you can help.
Aunty Says:
Is it only your email Norwyn? The only thing I can think of is possibly Norton is scanning your emails and using up a lot of your system and internet resources. Try opening a few web pages and maybe a couple of Word documents to see if they behave properly. You can temporarily switch off any real-time scanners by right clicking on the small icon in the bottom left corner to see if they have an adverse effect. Keep me posted.
Peter via email asks:
Dear Aunty, I hope you can help me. For some weeks now, if I receive an email with an attachment I can click on it and it opens a small screen showing the size and the down load speed. On completion it goes to the next screen saying setting up. This is about 1/2 second long and as you wait for the attachment to open, nothing happens as if you had nor tried to open any thing. This happened some weeks ago so we restored the computer back to a earlier date and all was OK only to return 2 or 3 days later.
Aunty Says:
Before you try anything you will need to scan your computer with an updated version of AVG9, Malwarebytes and SuperAntiSpyware, just to be sure this isn’t the result of a virus. I need to know what type of attachment you are downloading so if you could forward me one of the emails I will have a closer look. You may find that you have actually downloaded the attachment and it is sitting in a folder waiting for you to tell Windows what to do with it. You should have an option just before you download it to choose a folder where to store it. If you look in this folder you may find the file.
Graham from Villajoyosa asks:
Dear Aunty, I don’t have a landline and I am looking for a wireless internet provider, I have tried Telitec but they don’t reach this far. A company called Comenersol in Novelda said “yes no problem we’ll ring you when we’re coming”. A week passed and I rang to ask what was happening “we’ll ring you” was the only response I could get, no explanation and it’s now been 2½ weeks and still nothing, at this time of year nobody is that busy. Can you recommend any other companies please?
Aunty Says:
Hi Graham. I don’t know of any wireless provider your way I’m afraid, but I know Jazztel were advertising in that region a few months back so it may be worth popping on their website. If any of you out there know of a reliable ADSL provider in or around Villajoyosa then let me know and I will forward the suggestion to Graham.
Saeed via email asks:
Dear Aunty, first, I would like to thank you for the advice on previous question regarding Security Software. I now have another question that I hope you might be able to help me with. I have had a Telefonica fixed phone line plus ADSL since Dec.2008. However as I am NOT a very heavy Internet user, maybe about 1/3 hours a day, is there a "pay as you go" ADSL provider in Spain? I have already eliminated the Mobile ADSL as the signal in my area (Formentera del Segura ) is NOT good. I would be grateful for any advice on this subject.
Aunty Says:
I don’t think the pay-as-you go option exists with any of the fixed ADSL packages Saeed but if you are looking to cut costs and aren’t a heavy downloader then one of the 1MB packages may suit you a lot more. Have a browse through the RTN and give Europa a call on 902050999, mention me and you will get looked after.