Aunty Virus 6th September 2010
Ken from Gata asks:
Hi Aunty, whenever one of my neighbours sends me an email OE (Outlook Express) puts it straight in the Deleted Items Box, however if I open my emails via webmail with FasthostWebmail, her emails arrive in the inbox. Any idea as to why OE treats her emails in this way?
Aunty Says:
Hello Ken. It sounds like OE has somehow decided this particular sender’s email address is junk or spam and therefore automatically sends it to the trash folder. Go to ‘tools’ ‘message rules’ and look under the ‘blocked sender list’ and see if you can remove it from there.
Colin, Norman and Lynda say:
Dear Aunty, regarding the letter from Alan of Benidorm in last weeks RTN, I think that you and your readers should know that Amazon will ship most of their products to overseas addresses. I use them regularly, mainly for books, but recently I ordered a USB flashdrive for my computer. It arrived at my Spanish address three days later! Just go to Amazon.co.uk they provide a first class service.
Aunty Says:
I’m not sure that everything can be shipped over here as cheaply and reliably though. It’s also a good idea to use your credit card for payment as you are fully covered by insurance should the item get damaged or go astray.
John from Alcalali asks:
Hello Aunty, it's me again! With reference to your recent advice regarding creating a set of restore discs for Windows. I have a Windows disc for my laptop but over the years I have downloaded numerous updates. If I had to reload the Windows disc I am guessing it would not relate very closely to the present state of my computer. Can I create a set of restore discs at this stage and if so how would I go about it?
Aunty Says:
You guess correctly John, and you are lucky to even have a Windows disc these days. This is the big problem with most recovery processes as they will take your computer back to its original state and almost certainly wipe all of your personal files (photos and documents etc.) plus all your additional programs will have to be reinstalled. There is software available that will create an image or ‘ghost’ of your current setup that can be reinstalled via a special set of startup discs but the only one I have tested is Acronis True Image Home 2011 which is around €30. I am fairly lazy when it comes to backups but what I have generally done in the past is to keep an up to date copy of all my priceless personal stuff on a USB memory stick, and rely on an expert should Windows need reinstalling.
JDC from La Marina asks:
Dear Lady. I am 85 and possessed by a Toshiba 2GB laptop on dialup. I can send emails but would be so happy if I could attach a picture. Your wonderful articles I read avidly, but are far to advanced for me & time is rather short. Could you deign to help me with detailed description?
Aunty Says:
Hello Don. I notice that you are using myway.com for your email provider which I’m not familiar with but attaching an image or document to an email is usually done by clicking on a button or link somewhere on the compose email page. You should then be presented with a browse facility that let’s you choose the folder on your computer where your pictures and documents live. This will normally be called something like ‘my documents’ or ‘pictures’ but you can direct the browse function to any folder or camera flash card using the drop down arrow.
John Bevan via email asks:
Hello Aunty. I wondered if you could help me with this one. Back in 2004 I backed up a considerable number of family photographs onto DVDs using NERO software. I have done away with NERO some time ago and now cannot recover these photographs. All the file names have a .jpg added and a file extension of NCO i.e. "Dsc_0006.jpg.NCO". Could you please advise any way of recovering these files?
Aunty Says:
I think you may get away with the 15 day trial version of Nero BackItUp & Burn program from the download page of nero.com. Once installed you should be able to right click on the files you want to restore and maybe copy them onto a USB stick or external hard drive.
Hi Aunty, whenever one of my neighbours sends me an email OE (Outlook Express) puts it straight in the Deleted Items Box, however if I open my emails via webmail with FasthostWebmail, her emails arrive in the inbox. Any idea as to why OE treats her emails in this way?
Aunty Says:
Hello Ken. It sounds like OE has somehow decided this particular sender’s email address is junk or spam and therefore automatically sends it to the trash folder. Go to ‘tools’ ‘message rules’ and look under the ‘blocked sender list’ and see if you can remove it from there.
Colin, Norman and Lynda say:
Dear Aunty, regarding the letter from Alan of Benidorm in last weeks RTN, I think that you and your readers should know that Amazon will ship most of their products to overseas addresses. I use them regularly, mainly for books, but recently I ordered a USB flashdrive for my computer. It arrived at my Spanish address three days later! Just go to Amazon.co.uk they provide a first class service.
Aunty Says:
I’m not sure that everything can be shipped over here as cheaply and reliably though. It’s also a good idea to use your credit card for payment as you are fully covered by insurance should the item get damaged or go astray.
John from Alcalali asks:
Hello Aunty, it's me again! With reference to your recent advice regarding creating a set of restore discs for Windows. I have a Windows disc for my laptop but over the years I have downloaded numerous updates. If I had to reload the Windows disc I am guessing it would not relate very closely to the present state of my computer. Can I create a set of restore discs at this stage and if so how would I go about it?
Aunty Says:
You guess correctly John, and you are lucky to even have a Windows disc these days. This is the big problem with most recovery processes as they will take your computer back to its original state and almost certainly wipe all of your personal files (photos and documents etc.) plus all your additional programs will have to be reinstalled. There is software available that will create an image or ‘ghost’ of your current setup that can be reinstalled via a special set of startup discs but the only one I have tested is Acronis True Image Home 2011 which is around €30. I am fairly lazy when it comes to backups but what I have generally done in the past is to keep an up to date copy of all my priceless personal stuff on a USB memory stick, and rely on an expert should Windows need reinstalling.
JDC from La Marina asks:
Dear Lady. I am 85 and possessed by a Toshiba 2GB laptop on dialup. I can send emails but would be so happy if I could attach a picture. Your wonderful articles I read avidly, but are far to advanced for me & time is rather short. Could you deign to help me with detailed description?
Aunty Says:
Hello Don. I notice that you are using myway.com for your email provider which I’m not familiar with but attaching an image or document to an email is usually done by clicking on a button or link somewhere on the compose email page. You should then be presented with a browse facility that let’s you choose the folder on your computer where your pictures and documents live. This will normally be called something like ‘my documents’ or ‘pictures’ but you can direct the browse function to any folder or camera flash card using the drop down arrow.
John Bevan via email asks:
Hello Aunty. I wondered if you could help me with this one. Back in 2004 I backed up a considerable number of family photographs onto DVDs using NERO software. I have done away with NERO some time ago and now cannot recover these photographs. All the file names have a .jpg added and a file extension of NCO i.e. "Dsc_0006.jpg.NCO". Could you please advise any way of recovering these files?
Aunty Says:
I think you may get away with the 15 day trial version of Nero BackItUp & Burn program from the download page of nero.com. Once installed you should be able to right click on the files you want to restore and maybe copy them onto a USB stick or external hard drive.