Aunty Virus 30th August 2010
John Hogwood via email asks:
Hi Aunty. At the moment my internet provider in Spain is terra and I wish to change to gonuts4free. My old computer which sadly is no more was being provided by gonuts. I now have a laptop and wanted to use gonuts on this. A local computer engineer put the laptop on terra.es even though I asked him to put me with gonuts and now I'm asking, how do I change the provider to gonuts? Either with my old account or a new one. My telephone number here in Spain has not changed and it would have to be a dial-up connection.
Aunty Says:
You simply need to set up a new dialup connection and enter the necessary gonuts4free details (phone number and login name etc.) when prompted by the wizard. In XP you will find ‘create a new connection’ via ‘start’ ‘control panel’ ‘Network and Internet Connections’ then ‘ Network Connections’. In Windows 7 you go to the ‘Network and Internet’ link in control panel and then the ‘Network and Sharing Center ‘ As far as I know the number is still 908 274 413
Hi Aunty. At the moment my internet provider in Spain is terra and I wish to change to gonuts4free. My old computer which sadly is no more was being provided by gonuts. I now have a laptop and wanted to use gonuts on this. A local computer engineer put the laptop on terra.es even though I asked him to put me with gonuts and now I'm asking, how do I change the provider to gonuts? Either with my old account or a new one. My telephone number here in Spain has not changed and it would have to be a dial-up connection.
Aunty Says:
You simply need to set up a new dialup connection and enter the necessary gonuts4free details (phone number and login name etc.) when prompted by the wizard. In XP you will find ‘create a new connection’ via ‘start’ ‘control panel’ ‘Network and Internet Connections’ then ‘ Network Connections’. In Windows 7 you go to the ‘Network and Internet’ link in control panel and then the ‘Network and Sharing Center ‘ As far as I know the number is still 908 274 413
Brian via email asks:
Hi Aunty, I use Google & Gmail and both used to have tool bars but these have disappeared. Where are they hidden? Why do they make things awkward for mature computerists?
Aunty Says:
I know exactly what you mean here Brian. Probably one of the oldest and most used facilities of most programs was the toolbar (file, edit, view etc.) and they’ve started to do away with it! You should be able to get it back by right clicking somewhere around the top of the screen but a bit of trial and error is needed. It’s sometimes called a menu bar.
Sandra via email asks:
Hi there, don't know if you can help but I'm having problems connecting to bmibaby.com When I try to connect I get a box with a yellow triangle with an exclamation mark saying “The Connection Was Reset” even when they send me emails I can't access them and I need to organise some flights pretty soon. I know other friends who are having problems as well, any thoughts?
Aunty Says:
Hello Sandra. It sounds like Windows may have stored an old link somewhere on your computer that no longer points to the correct webpage. This will either be in a ‘cache’ folder or ‘temporary internet’ folder. It can be a bit tricky removing these files as sometimes they are hidden or marked ‘read only’ but I’ve found the wonderful free ccleaner from download.com does a good job of getting rid of them.
Robin via email asks:
Hope you can help. I am trying to transfer a 4.37GB file from my external hard drive to an almost empty (14.9GB available) 16GB Sandisk Cruzer USB stick. Every time I try I get a pop up message saying 'The file is too large for the destination file system'. I have tried 'sending' the file to 'documents' but when I then try to transfer from there to the memory stick I get an identical message.
Aunty Says:
This is probably due to the way the Sandisk is formatted Robin. The old Windows file system used something called FAT32 which among other things was limited to a file size of 4GB. If you right click on the drive in My Computer then you can see whether it is FAT32 or NTFS, the latter being capable of unlimited file size. Reformatting the USB drive to NTFS can be a bit tricky, so we’ll cross that bridge when we come to it.
Romeo from Moraira asks:
Dear Friend. I am just an OAP amateur so please have patience with a simple soul. When I start (IE) Internet Explorer on my laptop I cannot then close it to go to other items on my desktop (i.e. Outlook Express) without going to ‘Start’ and from there onto Outlook Express. However when closing Outlook I am again stuck with IE and have to close down the entire computer and start all over again. My AVG free does not indicate a virus so did I press a wrong button somewhere?
Aunty Says:
Hi Romeo. This could be a number of things but here’s a fairly simple one that usually fixes this problem. Start IE and click on ‘tools’ ‘Internet options’ and select the ‘advanced’ tab. You should see a list with ‘browsing’ as the second or third heading and if you scroll down a bit further you will come to an entry “Enable Third-party browser extensions”. Simply remove the tick and restart IE.