Ken via email asks:
Hi Aunty, I accidentally deleted Creative Media Source from my computer so I went to Google search and clicked the first link www.drivers.softpedia.com. However Avira antivirus immediately came up on the screen saying “MALWARE and scanned it so I deleted it.

How can I safely put back this free program?
Aunty Says:
If I remember correctly Creative Media Source was/is a program that came bundled with most Soundblaster sound cards so you’re probably best getting the latest version from the www.creative.com website. If it wasn’t too long ago you could try the system restore function of Windows that will take your PC back in time.

Susan via email asks:
Good morning Aunty, some advice needed please. Just this past week I've received 3 emails from different people whose addresses I have, but who never send me jokes.

I have contacted them all before opening the messages and none of them sent them. What has happened?  I run Superantispyware and Malawarebytes and Antivirus once a week so can you explain?  I also seem to be getting a lot of spam recently too, not too much of a problem because I use Gmail but still annoying!

Aunty Says:
This could be a few different things Susan and unfortunately very difficult to trace the source.

Your email address will almost certainly be in all of your friends' address books, and it only takes one of them to pick up a bit of malware and your address will be on the receiving end of junk emails. Likewise it is very common (and worryingly easy) for these spammers to hide or cloak their unsolicited rubbish behind genuine email addresses so they appear to come from people in your address book or even yourself. The only sure way to stop this is to setup a new Gmail email address and hope this one doesn’t get spammed.

Mari via email asks:
Hello Aunty. I contacted you just before Christmas about a Firefox problem I had. I followed your advice and uninstalled and then reinstalled Firefox from just about every known source yet I still get the message “Firefox is configured to use a proxy server that is refusing connections. Check the proxy settings to make sure that they are correct.  Contact your network administrator to make sure the proxy server is working”
Aunty Says:
Hello Mari. This is most commonly caused after you have set yourself up with one of the many ‘watch expat TV abroad’ type services or iPlayer etc. There is a setting in Firefox under  ‘tools’ ‘options’ ‘advanced’ and the ‘network’ tab where the settings button will give you the option for ‘no proxy’. Give it a go and let me know how you get on.

Dave via email asks:
Hi Aunty. I am getting a page coming up in Firefox "whoops error 404" how can I stop this? Thanks in anticipation.
Aunty Says:
The 404 error is normally your browser (Firefox in your case) telling you that it cannot find the URL of the webpage you are asking for. You can get this if you are typing in the wrong URL (the www.blahblah.com bit) or if the site URL has changed since you added it to your favourites/bookmarks. A more serious problem is when you receive the 404 error message regardless of which website you are trying to access as this indicates you have a general internet/ADSL connection problem.

Marie via email asks:
Hi Aunty. I have Windows 7 64bit version and have for the last couple of months had a problem accessing the Ryanair website. I have no problems with any other websites but cannot get Ryanair! All I get coming up is IE (Internet Explorer) cannot access this website. Can you help me figure this out?
Aunty Says:
This could be a few different things Marie so maybe try these and see how you get on. Install and run Ccleaner from www.download.com and let it clear out any unwanted files that maybe causing problems. Check you are typing the name in correctly and that the bookmark/favourite isn’t and old invalid one (you can view/change/delete bookmarks and favourites with a right click of the mouse. Try switching over to Firefox or Chrome as your browser (both better than IE) and see if that works, if you really want to stick with IE then you may need to use the 32bit version as there are still problems with some websites  running with the 64bit version. You can check which version you are running from the ‘help’ ‘about’ menu option.

Ask Aunty Virus all your computer questions over in the forum.