Aunty Virus 26th July 2010
| 
| 
John from Benimar asks:
Hello Aunty, hope you can help me. I keep getting a couple of web sites trying to gain access with Trojans in them. My AVG blocks them and it says “system32/svchost.exe process id 1356 and id 1348” They keep trying every 10 minutes and it is driving me mad. Is there anyway I can get rid?
Aunty Says:
Sounds like you could have some nasty spyware John, or worse, a rootkit virus (the most evil kind of virus). The first thing to do is download and update Malwarebytes and Superantispyware from the home page of eNET Computers and do a full scan of your system. Let me know what shows up and we’ll go o from there.
Steve from Denia asks:
Hi there Aunty. Love the column, which has provided lots of handy tips over the years.
I have a problem which I sincerely hope you can help me with. I have a new Acer aspire with Windows 7 and when I forward an email onto someone else, the 'content' disappears leaving only my email address on view when it arrives at their end. Please can you tell me the reason for this? Many thanks.
Aunty Says:
Hi Steve. Quite a strange one this so we may have to try a few things to get an idea where the problem lies. I do remember there was a problem with Firefox and Hotmail so maybe try this temporary fix. From the top menu in Firefox click on ‘tools’ and select ‘options’. Click on the ‘advanced’ button and the ‘network’ tab. Under the ‘offline storage’ section click on the ‘clear now’ button and send a test email. If this resolves the problem then try updating Firefox to the latest version or experiment with Google Chrome or Internet Explorer 8.
Peter via email asks:
Dear Aunty, I have used Yahoo mail for nearly ten years without problems. A few days ago all emails in my inbox dated prior to July 2005 disappeared. I have never deleted or moved them. Yahoo cannot explain why this happened. Have you come across this problem?
Aunty Says:
I have Peter and it’s a total mystery. The fact that your messages are stored on the Yahoo mail servers indicates the problem is definitely with Yahoo. There is an option where you can untick the “delete mail after so many days” box and you may be lucky and find the missing emails in your trash folder. Alas if Yahoo are unable to provide an explanation then I’m afraid you may simply have to write them off.
Val via email asks:
Something's wrong with my keyboard! It misses, jumps, and if two letters are together (as in good, food etc.,) it misses the second o! It is a new computer that I purchased in England. I have had computers for the last fifteen years and never experienced this before. It has taken me ten minutes to type this short message - I have to keep going back to correct missing letters and it wouldn't type the second r in correct or the second s in missing or the second s in message? Also, the space bar doesn't always work?
Aunty Says:
Difficult to diagnose without seeing the machine Val as this could be a Windows issue or a faulty keyboard. There are settings in control panel to set the clicking speed and sensitivity and its easy enough to buy/try a 5€ USB keyboard and see if that resolves the problem. You may be lucky identifying a Windows problem by testing the computer in ‘safe mode’ (press F8 before Windows starts) I have seen a lot of problems with wireless keyboards where the batteries aren’t up to scratch or the sender/receiver unit is out of range. Let me know how you get on.
Cantusana via the forum asks:
Hi, I got myself a memory stick and downloaded my family tree with the idea being I could just take this to UK with me and show it to the family. The problem is that all I get when I try to read it is a list of the folders and files and it won't open to view the Tree. What did I do wrong and how do I fix it?
Aunty Says:
It sounds like you may have only copied the data files and you need to install the actual family tree program on the computer in the UK.
John via email asks:
Dear Aunty, I have just started to use Microsoft Outlook because I like the facility to print out an address booklet of all my contact. However, after a few minutes of using the programme I get a message which says: “WFXMSRVR Windows Firewall has blocked some features of this programme, your computer administrator can unblock this program for you” I am the computer administrator but without the faintest idea of what sort of can of worms I may open up by unblocking this program so just delete the message each time preferring to live without whatever features I may be missing out on. Am I missing out on anything special? I would very much appreciate your comments. I am using Windows XP.
Aunty Says:
I think this is something to do with the Windows fax service so if you aren’t using the fax facility then you should be able to safely ignore the message and tell your firewall to allow the feature access to the internet. You should see a popup which lets you allow this program access and remember the setting in the future.
Hello Aunty, hope you can help me. I keep getting a couple of web sites trying to gain access with Trojans in them. My AVG blocks them and it says “system32/svchost.exe process id 1356 and id 1348” They keep trying every 10 minutes and it is driving me mad. Is there anyway I can get rid?
Aunty Says:
Sounds like you could have some nasty spyware John, or worse, a rootkit virus (the most evil kind of virus). The first thing to do is download and update Malwarebytes and Superantispyware from the home page of eNET Computers and do a full scan of your system. Let me know what shows up and we’ll go o from there.
Steve from Denia asks:
Hi there Aunty. Love the column, which has provided lots of handy tips over the years.
I have a problem which I sincerely hope you can help me with. I have a new Acer aspire with Windows 7 and when I forward an email onto someone else, the 'content' disappears leaving only my email address on view when it arrives at their end. Please can you tell me the reason for this? Many thanks.
Aunty Says:
Hi Steve. Quite a strange one this so we may have to try a few things to get an idea where the problem lies. I do remember there was a problem with Firefox and Hotmail so maybe try this temporary fix. From the top menu in Firefox click on ‘tools’ and select ‘options’. Click on the ‘advanced’ button and the ‘network’ tab. Under the ‘offline storage’ section click on the ‘clear now’ button and send a test email. If this resolves the problem then try updating Firefox to the latest version or experiment with Google Chrome or Internet Explorer 8.
Peter via email asks:
Dear Aunty, I have used Yahoo mail for nearly ten years without problems. A few days ago all emails in my inbox dated prior to July 2005 disappeared. I have never deleted or moved them. Yahoo cannot explain why this happened. Have you come across this problem?
Aunty Says:
I have Peter and it’s a total mystery. The fact that your messages are stored on the Yahoo mail servers indicates the problem is definitely with Yahoo. There is an option where you can untick the “delete mail after so many days” box and you may be lucky and find the missing emails in your trash folder. Alas if Yahoo are unable to provide an explanation then I’m afraid you may simply have to write them off.
Val via email asks:
Something's wrong with my keyboard! It misses, jumps, and if two letters are together (as in good, food etc.,) it misses the second o! It is a new computer that I purchased in England. I have had computers for the last fifteen years and never experienced this before. It has taken me ten minutes to type this short message - I have to keep going back to correct missing letters and it wouldn't type the second r in correct or the second s in missing or the second s in message? Also, the space bar doesn't always work?
Aunty Says:
Difficult to diagnose without seeing the machine Val as this could be a Windows issue or a faulty keyboard. There are settings in control panel to set the clicking speed and sensitivity and its easy enough to buy/try a 5€ USB keyboard and see if that resolves the problem. You may be lucky identifying a Windows problem by testing the computer in ‘safe mode’ (press F8 before Windows starts) I have seen a lot of problems with wireless keyboards where the batteries aren’t up to scratch or the sender/receiver unit is out of range. Let me know how you get on.
Cantusana via the forum asks:
Hi, I got myself a memory stick and downloaded my family tree with the idea being I could just take this to UK with me and show it to the family. The problem is that all I get when I try to read it is a list of the folders and files and it won't open to view the Tree. What did I do wrong and how do I fix it?
Aunty Says:
It sounds like you may have only copied the data files and you need to install the actual family tree program on the computer in the UK.
John via email asks:
Dear Aunty, I have just started to use Microsoft Outlook because I like the facility to print out an address booklet of all my contact. However, after a few minutes of using the programme I get a message which says: “WFXMSRVR Windows Firewall has blocked some features of this programme, your computer administrator can unblock this program for you” I am the computer administrator but without the faintest idea of what sort of can of worms I may open up by unblocking this program so just delete the message each time preferring to live without whatever features I may be missing out on. Am I missing out on anything special? I would very much appreciate your comments. I am using Windows XP.
Aunty Says:
I think this is something to do with the Windows fax service so if you aren’t using the fax facility then you should be able to safely ignore the message and tell your firewall to allow the feature access to the internet. You should see a popup which lets you allow this program access and remember the setting in the future.