Aunty Virus 8th June 2010
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Marcia via email asks:
Hi Aunty, some time ago I downloaded Google Chrome but so far have not found a use for it! Please can you tell me if I make it my default browser as it suggests will it be better than the old Google which we love & hate?
Aunty Says:
I like Google Chrome, and as I seem to spend more and more time using Google products such as Google Earth, Maps, Picasa and Gmail I have made it my default browser.
Karen via email asks:
Hi Aunty, I am writing for some advice. I have recently moved to Spain and I am in the process of arranging to have English TV from Europa network. I have brought my laptop from England with me which already had Kaplensky 2010 security loaded. Europa had supplied us with our internet connection but I had problems receiving the TV programmes. The Europa technician logged onto my computer to check it and told me he had to remove some items including the firewall from my security! The TV now works but I am concerned because I keep receiving messages from Kaplinsky to say my computer is at risk! The Europa technician tells me there is no problem as there is a firewall on the router. As I have very little knowledge of computers could you advise me on this? I have done internet banking on my computer and I am worried that this is now not safe.
Aunty Says:
He’s partly right Karen. Most routers come with good firewall protection but their weakness is that they are only checking anything coming into your computer and not any nasties that are already on your computer trying to access the Internet, a good example is how a lot of spyware works. Spyware will quite often reside on a computer and send out requests to connect to dodgy websites, your Kaspersky firewall software will trap that, whereas the router firewall won't. All firewall software can be configured to allow (or disallow) certain software programs from accessing the internet and this is what you need to do, you need to set a ‘rule’ within Kasperskey to always allow the Europa TV player full access to the Internet. You may be lucky and be able to do it like this. Go to the Kaspersky main window and choose ‘settings’ from the right corner. Choose ‘threats and exclusions’ and go to ‘settings’. Browse and add the TV player to the exclusion list.
Steve via email asks:
Hi Aunty, hope you can help. I had a few problems with my laptop so I did a factory restore, installed all the updates and now it is running perfectly, but my memory stick will not install. Also when I go into my computer the stick is not recognised so I tried it on a friends PC and I have the same problem. Is there a way to extract the files from the memory stick or have I lost all the data for good?
Aunty Says:
Sounds a bit ominous I’m afraid Steve. If you can’t even see the memory stick on both computers it may well be dead. You could try using the USB ports at the back (if you haven’t already) as they are often more powerful than the front ones.
Colin via email asks:
Hello, please can you help? As I am in UK at the moment could you please advise by email as I will not see RTN for the next issues. I use Windows Live Messenger, however somehow I seem to have 2 versions which both load themselves on my PC on startup, then start conflicting with one another. I seem to get two versions of the Live page with news etc, one on top of the other, and when I minimise, the system logs out of Messenger with the message that I have logged in to another version of Messenger and that I cannot run 2 versions. My question is: how can I remove one of the versions? Trying to locate one via Add/Remove programs does not show Messenger as a programme.
Aunty Says:
Hi Colin. You should be able to remove the old version of messenger from ‘add/remove programs’ if you choose the ‘add/remove windows components’ option (I’m assuming you’re using XP here) This is a button you will see when you first run it from control panel. Simply scroll down the list and untick Windows Messenger. I have emailed this to you but you can always read my column from the www.roundtownnews.co.uk website under the ‘features’ ‘RTN technology’ menu option.
Jim via email asks:
Hi Aunty. I get a constant message from Adobe Flash telling me to update but when I try a message shows saying that the update is only available on 32 bits not 64!! What does that mean and does it mean I cannot update ever?
Aunty Says:
The 64bit version of Adobe Flash is not quite ready for release yet Jim. Maybe try using Firefox from www.enetcomputers.net instead of Internet Explorer until the 64bit one is available.
Mo via email asks:
I am trying to copy photos to a disk and in the past I have either used right click and 'send-to' to put on the relevant disk, or copy and pasted to disk in drive E. Now I put the new disk into the drive but when I try to copy or send to it says put disk into drive.
I can play a CD or a DVD but for whatever reason, I now cannot copy data to a disk. I have tried different new disks in case of faulty disk but there is no change.
Aunty Says:
Sounds like Windows has got a little confused Mo and this kind of problem can be quite difficult to resolve. I started using ‘Free Easy CD DVD Burner 4.0’ from www.download.com a while back and I find it really easy to use and faster than the ‘send to’ option in Windows.
Hi Aunty, some time ago I downloaded Google Chrome but so far have not found a use for it! Please can you tell me if I make it my default browser as it suggests will it be better than the old Google which we love & hate?
Aunty Says:
I like Google Chrome, and as I seem to spend more and more time using Google products such as Google Earth, Maps, Picasa and Gmail I have made it my default browser.
Karen via email asks:
Hi Aunty, I am writing for some advice. I have recently moved to Spain and I am in the process of arranging to have English TV from Europa network. I have brought my laptop from England with me which already had Kaplensky 2010 security loaded. Europa had supplied us with our internet connection but I had problems receiving the TV programmes. The Europa technician logged onto my computer to check it and told me he had to remove some items including the firewall from my security! The TV now works but I am concerned because I keep receiving messages from Kaplinsky to say my computer is at risk! The Europa technician tells me there is no problem as there is a firewall on the router. As I have very little knowledge of computers could you advise me on this? I have done internet banking on my computer and I am worried that this is now not safe.
Aunty Says:
He’s partly right Karen. Most routers come with good firewall protection but their weakness is that they are only checking anything coming into your computer and not any nasties that are already on your computer trying to access the Internet, a good example is how a lot of spyware works. Spyware will quite often reside on a computer and send out requests to connect to dodgy websites, your Kaspersky firewall software will trap that, whereas the router firewall won't. All firewall software can be configured to allow (or disallow) certain software programs from accessing the internet and this is what you need to do, you need to set a ‘rule’ within Kasperskey to always allow the Europa TV player full access to the Internet. You may be lucky and be able to do it like this. Go to the Kaspersky main window and choose ‘settings’ from the right corner. Choose ‘threats and exclusions’ and go to ‘settings’. Browse and add the TV player to the exclusion list.
Steve via email asks:
Hi Aunty, hope you can help. I had a few problems with my laptop so I did a factory restore, installed all the updates and now it is running perfectly, but my memory stick will not install. Also when I go into my computer the stick is not recognised so I tried it on a friends PC and I have the same problem. Is there a way to extract the files from the memory stick or have I lost all the data for good?
Aunty Says:
Sounds a bit ominous I’m afraid Steve. If you can’t even see the memory stick on both computers it may well be dead. You could try using the USB ports at the back (if you haven’t already) as they are often more powerful than the front ones.
Colin via email asks:
Hello, please can you help? As I am in UK at the moment could you please advise by email as I will not see RTN for the next issues. I use Windows Live Messenger, however somehow I seem to have 2 versions which both load themselves on my PC on startup, then start conflicting with one another. I seem to get two versions of the Live page with news etc, one on top of the other, and when I minimise, the system logs out of Messenger with the message that I have logged in to another version of Messenger and that I cannot run 2 versions. My question is: how can I remove one of the versions? Trying to locate one via Add/Remove programs does not show Messenger as a programme.
Aunty Says:
Hi Colin. You should be able to remove the old version of messenger from ‘add/remove programs’ if you choose the ‘add/remove windows components’ option (I’m assuming you’re using XP here) This is a button you will see when you first run it from control panel. Simply scroll down the list and untick Windows Messenger. I have emailed this to you but you can always read my column from the www.roundtownnews.co.uk website under the ‘features’ ‘RTN technology’ menu option.
Jim via email asks:
Hi Aunty. I get a constant message from Adobe Flash telling me to update but when I try a message shows saying that the update is only available on 32 bits not 64!! What does that mean and does it mean I cannot update ever?
Aunty Says:
The 64bit version of Adobe Flash is not quite ready for release yet Jim. Maybe try using Firefox from www.enetcomputers.net instead of Internet Explorer until the 64bit one is available.
Mo via email asks:
I am trying to copy photos to a disk and in the past I have either used right click and 'send-to' to put on the relevant disk, or copy and pasted to disk in drive E. Now I put the new disk into the drive but when I try to copy or send to it says put disk into drive.
I can play a CD or a DVD but for whatever reason, I now cannot copy data to a disk. I have tried different new disks in case of faulty disk but there is no change.
Aunty Says:
Sounds like Windows has got a little confused Mo and this kind of problem can be quite difficult to resolve. I started using ‘Free Easy CD DVD Burner 4.0’ from www.download.com a while back and I find it really easy to use and faster than the ‘send to’ option in Windows.