Torrevieja - Orihuela Costa - Guardamar

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Aunty Virus 2nd May 2017

Harold via email asks:
Hi Aunty, could you please tell me how to completely remove AVG from my laptop as I'm sick of  it popping up every time I start Windows and when I go on the internet.  I did the free upgrade to Windows 10 about a year ago and following your brilliant advice I have been using the built in Windows Defender and Malwarebytes and I am happy this is enough security.
Aunty Says:
Hello Harold. The standard way of removing AVG is through ‘Control Panel’ ‘programs and features’ (either right click on the Start icon or type control panel into the search box) but if you´ve tried this and it still appearing then maybe try AVG’s handy removal tool which you will find by typing AVG REMOVER into Google.

Valerie via email asks:
Hello Aunty. I recently bought a second hand Acer laptop that is supposedly less than 12 months old but I seriously have my doubts. It keeps randomly freezing at no particular time and sometimes it restarts with no warning, and when it restarts it is has a message something like “Ooops the disk needs to scanned and repaired” I have taken it back to the shop where I bought it from in Montesisnos but typically it doesn’t ever go wrong when it’s there. It is not in that bad condition and I have Windows 7 Ultimate. Any suggestions?
Aunty Says:

Hi Valerie. Its difficult to be 100% sure but this sounds typical of an overheating problem, or possibly a dying hard disk. Before you do anything you should make a backup copy of any personal photos & documents just in case the laptop’s hard drive completely packs up. A quick and easy fix that you can do yourself is to check that all the air vents around the sides and underneath are clear from dust & fluff. I’m a tad curious that a “less than 12 month old” laptop should have Win7 because the newest version of Windows (Win10) has been around for nearly 2 years and its predecessor (Win8) is getting on for 4 years old.  Anytime I have seen a copy of Windows 7 Ultimate (or Enterprise) it has been a cracked copy. Can you send me the make/model Valerie and I will investigate further.

Ben from La Zenia asks:
Hi Aunty I hope you can help me. I have signed up for my Water bill (Agamed) online but when it arrives in my email inbox, I can read it on the screen but I would like to download (and sometimes print) a copy. It comes attached as a PDF file but when I double click to open or download it, a window appears asking “open with” and “choose the program you want to use to open the file’. I have to scroll through a list and choose Adobe Acrobat Reader and everything seems OK but how can I stop it asking this every time?
Aunty Says:
Hi Ben. There should be a box you can tick to ‘always use the selected program’ which will stop the message re-appearing.

Well that’s it for this week. Email me your questions to auntyvirus@costablancapeople.com and I will see what I can do.



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