Eddie from the UK asks:
Hello aunty. I bought a Dell Inspiron laptop back in Jan to replace my aging Toshiba but I find it is slower than my Toshiba (both have windows 10). I took it to PC World and the ladies that dealt with me started it and as soon as it opened, SuperAntiSpyware popped up and she said “there's your problem you have a virus” so I explained about yourself and that you have always recommended SuperAntiSpyware and Malwarebytes and also Windows Defender. She insisted that except for Malwarebytes the other two were no good, can you advise on the above?
Wow that ‘s a bit scary Eddie. I’ve witnessed more than my fair share of stupidity but even by PC World’s standards that shows a new level of incompetence. Are you sure you hadn’t accidently popped into Pets World instead of PC World? Superantispyware is most definitely not a virus and is still a very popular and useful free antispyware program. Over the years it may have lost some ground to Malwarebytes, but I run a weekly scan with both and they often find different threats. Microsoft’s free Windows Defender is fine for most of us and will do a good a job as most of the freebie antivirus programs out there, but maybe do some Googling research as this marketplace shifts an awful lot. Did these goons follow this up with some sales pitch about an overpriced subscription to McAfee or Norton by any chance?
Ernie via email asks:
I’m getting a bit old and falling apart and I suspect my eyesight isn’t what it used to be, I’ve been trying to kid myself that it’s the writing on the internet that has gotten smaller but who am I kidding? I have seen it done by my Grandson where he quickly make the screen much bigger (or smaller) but I can’t figure out which keys he pressed. Can you help?
Hi Ernie. If you hold down the Ctrl key (usually bottom left) and simultaneously press the + or – key you should see the screen zoom in and out. You can also do this by holding down the Ctrl key and rolling the mouse scroll wheel back and forth. Top Tip: The Ctrl + mouse wheel option works on most Windows programs and is a quick and fun way of making your desktop icons huge.
Wendy from Montesinos asks:
Is it safe to use a vacuum cleaner to clean out all of the dust and fluff that has accumulated around the vents on my computer? I heard somewhere that you can damage computers using a hoover.
Hello Wendy. I’ve always used a hoover and have never caused any damage. There is a theory that as the air is sucked in by the hoover it spins and twists into a spiral which apparently causes static electricity but I’ve never actually heard of this actually happening to anyone. I’ve seen keys sucked off laptop keyboards but a low suction setting and a moderation of common sense should suffice.
That’s all for this week, email me your problems to firstname.lastname@example.org and I will see what I can do.